Q: What processors do you use?

Most of our processors are:<ul> <li>AMD Ryzen 2700X &#8211; 8 cores &#8211; 32 Gb,</li> <li>AMD ThreadRipper 2950X &#8211; 16 cores &#8211; 128 Gb,</li> <li>AMD ThreadRipper 2990WX &#8211; 32 cores &#8211; 128 Gb.</li> </ul>

Question 1

What processors do you use?

Accepted Answer

Most of our processors are:

AMD Ryzen 2700X – 8 cores – 32 Gb,

AMD ThreadRipper 2950X – 16 cores – 128 Gb,

AMD ThreadRipper 2990WX – 32 cores – 128 Gb.

Question 2

Do you offer a storage service?

Accepted Answer

By default, your account comes with 10GB of storage for your projects. Get in touch with us if you are interested in complementary storage services.

Question 3

Is there a priority ranking of tasks?

Accepted Answer

We designed our distributing platform, the Q.ware, to ensure maximum performance to all users.

The resources available for a given task may vary throughout the day, meaning that a task may be queued if all processors are used, and upon availability, as many resources as possible will be attributed to your task. But we designed the program to maximize performance and optimize waiting time for everyone. However, task priorities are configurable. For specific priority needs, please contact us.

Question 4

How is security performed on your platform? Will my files remain private?

Accepted Answer

Qarnot computing platform integrates state-of-the-art security modules for encryption and authentication to propose an end-to-end protection of your data :

The REST API is accessible through HTTPS or leased line

All distribution and computing nodes implement TLS/IPSEC with client authentication

Computing nodes are stateless (no storage). So your files will remain confidential at all times.

To guarantee performance and total insulation to our clients, each computing node is fully dedicated to a single client task: we provide a bare metal infrastructure

Once the task is over, no data remains in the computing node.

We have also started the ISO27001 certification process and have already passed several independent security audits led by our banking customers.

Question 5

Can you sign NDAs?

Accepted Answer

Yes we can. Do not hesitate to let us know if you need one to be signed to work with us.

Question 6

Do you have any security certifications?

Accepted Answer

We have started the ISO27001 certification process and have already passed several independent security audits led by our banking customers.

Question 7

Can I purchase a pack and pay monthly?

Accepted Answer

Yes.

If you do so, your discount at the end of the month will be calculated on your account balance.

Question 8

Do I pay for the compute when there is a shortage / when my task is shut down?

Accepted Answer

If you opted for monthly billing, your task will never be shut down by our system.

If you use prepaid packs, you get an alert in order to re-fill your account. Making sure that you have enough credit to complete your computations is upon your responsibility.

Question 9

Can I pay in €, $ or £?

Accepted Answer

Billing is issued directly in Euros.

Question 10

Are taxes included in your price? What country does it apply to?

Accepted Answer

The rates indicated on the website do not include VAT.

French VAT (20%) will appear on your invoice if:

you are a French individual

you are a French profesional (subject to VAT or not)

The French VAT will not appear on your invoice if:

you are a European Union professional with a valid VAT number

you are an individual or a profesionnal based outside the UE

Question 11

What is included in the basic price?

Accepted Answer

Billing per second.

10 GB storage included & network fees.

Support by email included.

Question 12

How much support am I entitled to?

Accepted Answer

E-mail support is available to everyone and accessible via the ‘Qarnot console’. You can also access a chat on the Console.

Question 13

What software do you support?

Accepted Answer

3D:

Blender, Maya, V-Ray, Guerilla

IA / ML / Big data or simulation:

Code Saturne

FreeFem

OpenFOAM

PyTorch

TensorFlow

SickitLearn

Spark

If there is a Docker image, we support the software! You can either bring your own or choose an existing one on Docker Hub. You can also ask our experts for help!

Question 14

Can I bring my own Docker image?

Accepted Answer

Yes you can.

Question 15

I have never used Docker. Can I run a task anyway?

Accepted Answer

We chose this technology because it is secure, simple and intuitive. Our team will be happy to help you set your account easily if needed!

And if you use Blender or Maya, you can use our fully-automated platform that does not require any Docker knowledge.

Frequently Asked Questions